As Head of Compliance Monitoring, you'll own Lendable's risk-based compliance monitoring programme and lead the team that delivers it. You'll provide independent second line assurance that the business meets its legal and regulatory obligations, and evidence the outcomes customers actually receive rather than the processes behind them.
You'll report to the Head of Compliance (SMF 16, Compliance Oversight) and deputise for them, including at Board meetings and sub-committees. This is a senior, hands-on role for someone who has built a second line monitoring function in a UK FCA regulated consumer credit firm and wants the autonomy to shape one in a fast-growing fintech. The role is not itself a Senior Manager Function.
Own the compliance monitoring plan and methodology, refreshing it annually and in-year in response to emerging risks, regulatory change, MI, complaints and FCA publications
Maintain a monitoring universe covering PRIN and the Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, the Consumer Credit Act, financial promotions and UK GDPR
Scope and deliver thematic and BAU reviews across the customer journey, including affordability (CONC 5), financial promotions (CONC 3), arrears and forbearance (CONC 7), vulnerability, fees and charges and complaints handling (DISP)
Test the design and operating effectiveness of first line controls, and provide second line assurance over first line quality assurance
Issue clear, evidence-based reports setting out findings, root cause, risk ratings and owned actions, then track remediation to closure and validate that it worked
Escalate actual or potential customer harm promptly, and assess it for redress and for notification to the FCA under Principle 11 and SUP 15
Produce monitoring MI for the Head of Compliance, executive management and the Board, and present it at committees
Support FCA supervisory engagement, information requests and skilled person (s166) reviews, and coordinate coverage with Internal Audit, Risk and first line QA
Bring data protection into scope, testing UK GDPR and DPA 2018 compliance alongside the Data Protection Officer
Lead, coach and develop the compliance monitoring team, planning resource against the plan and building capability through data, analytics and better tooling
Demonstrable compliance monitoring experience within a UK FCA regulated firm, including designing, owning and delivering a risk-based compliance monitoring programme
Experience of leading, managing and developing a team
Consumer credit experience, with a strong working knowledge of CONC and the Consumer Credit Act
Strong working knowledge of the FCA Handbook, in particular PRIN and the Consumer Duty, SYSC, DISP and SMCR, and of FCA expectations of a second line monitoring function
Data protection knowledge, covering the UK GDPR and the Data Protection Act 2018
Ability to write clear, concise, evidence-based reports and to present findings credibly to senior management, the Board and its committees
Sound judgement and personal resilience, with the independence and confidence to challenge the business constructively and to escalate where necessary
Strong planning and organisational skills, with the ability to deliver a plan across competing priorities
