Senior Compliance Monitoring Officer

We're on the hunt for a Senior Compliance Monitoring Officer to help take our compliance efforts for our UK business activities to the next level! In this dynamic role, you'll lead thematic reviews and conduct ongoing monitoring activities, working closely with our Compliance team to deliver impactful insights and guidance, and support the delivery of great customer outcomes.

Your mission? Support with shaping and executing our compliance monitoring programme and while conducting thorough reviews, analyse data, and deliver high quality reports that keep us ahead of the curve. As a key player in the team, you'll not only support and mentor our Compliance Monitoring Officers but also bring fresh ideas to the table and tackle compliance challenges with confidence.

If you're passionate about making compliance proactive, precise, and impactful, this is your chance to make a real difference!

What you'll be doing

•  Identify and document potential compliance risks and gaps, and provide recommendations for improvement

• Prepare and present comprehensive compliance reports for senior management, outlining findings, recommendations, and remedial actions

• Maintain accurate records and documentation of compliance monitoring activities, including test results, actions taken, and follow-up activities

• Collaborate with relevant teams, such as product development, customer experience, and operations, to implement enhancements that drive better customer outcomes

• Investigate and escalate potential compliance matters, suspicious activityties, or unusual patterns to the appropriate internal colleagues 

• Perform additional second-line assurance activity for the Quality Assurance team and other first line functions by reviewing and validating the effectiveness of their activities. 

  Risk Governance and Compliance Management

• Support with risk assessments to identify and mitigate compliance risks related to the firm’s activities

  Regulatory Compliance

•  Stay up-to-date with relevant laws, regulations, regulatory updates,  industry best practices and news sources pertaining to financial services to identify potential impacts on compliance requirements

• Collaborate with the Legal team and all other key business areasrelevant teams to ensure compliance programs align with regulatory requirements

Your experience

• Minimum of 2-3 years of recent experience in a compliance monitoring or similar role  (e.g. risk, audit or other assurance role), ideally within the consumer credit industry.

• Knowledge of financial services regulations and compliance requirements, such as AML, KYC, UK GDPR, DISP, CONC, Consumer Duty etc.

• Demonstrated experience in conducting end-to-end compliance monitoring reviews from setting the terms of reference, testing activities, stakeholder engagement and issuing final reports.

Desirables

• Experience in ongoing testing and review activity e.g. case file reviews, end-to-end customer journey testing, and control testing. 

• Understanding of risk management practices and methodologies and using this information to inform compliance monitoring activities.

• Experience in providing guidance and support to colleagues and developing team skills.

What you'll need to succeed

• Excellent communication skills, both written and verbal, to effectively convey complex information and interact with stakeholders at all levels.

• Strong attention to detail to ensure accuracy and precision in compliance monitoring activities.

• Analytical mindset with the ability to interpret data, identify patterns, and draw meaningful insights to support compliance efforts.

• Strong problem-solving skills to proactively identify compliance risks, propose solutions, and implement effective controls.

• Strong organisational skills and the ability to manage multiple tasks, prioritise work, and meet deadlines in a fast-paced environment.

• Collaborative and team-oriented approach with the ability to work effectively with cross-functional teams and build positive working relationships.

• Proactive and self-motivated attitude with a continuous improvement mindset to enhance the efficiency and effectiveness of compliance monitoring processes.

• Resilience and adaptability to navigate through challenges, embrace change, and thrive in a dynamic regulatory environment.

• Strong commitment to professional development.

• High ethical standards, integrity, and the ability to handle sensitive and confidential information appropriately.

• Educated to a degree level or equivalent