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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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IT Support Lead

  • London
  • Full Time (Permanent)
  • Hybrid
  • IT
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About the role

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.

You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.

You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.

What you'll be doing

  • Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance

  • Set strategic direction for IT, aligning team objectives to business needs and company growth goals

  • Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction

  • Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment

  • Develop and implement IT standards, knowledge base articles, and training resources

  • Drive continuous improvement of IT workflows, through automation and process optimisation

  • Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations

  • Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection

  • Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics

  • Support office and remote working technology needs and encourage a culture of innovation and accountability

What we’re looking for

  • Minimum of 5+ years in IT Support/IT Systems/Service Desk environments

  • Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji

  • Experience in leading teams

  • Proven coaching abilities, with a track record of supporting high-performing, inclusive teams

  • Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations

  • Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals

  • Strong communication and stakeholder management skills

  • Understanding of security protocols and strategies for threat mitigation

  • Willingness to travel to office locations in Kent and London as needed

Nice to haves

  • Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement

  • Knowledge of cloud platforms such as AWS and Google Cloud

  • Direct experience scaling IT functions in high-growth tech environments

  • Industry experience in fintech or financial services is a plus

  • Experience with network management and troubleshooting

Interview process

  • A quick phone call with one of the team

  • Technical Interview

  • Team Interview

    • Meet the team you’ll work with daily

  • Culture Interview

    • Meet a member of the senior tech leadership.

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews