A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.
You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.
You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.
What you'll be doing
Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance
Set strategic direction for IT, aligning team objectives to business needs and company growth goals
Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction
Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment
Develop and implement IT standards, knowledge base articles, and training resources
Drive continuous improvement of IT workflows, through automation and process optimisation
Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection
Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics
Support office and remote working technology needs and encourage a culture of innovation and accountability
What we’re looking for
Minimum of 5+ years in IT Support/IT Systems/Service Desk environments
Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
Experience in leading teams
Proven coaching abilities, with a track record of supporting high-performing, inclusive teams
Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations
Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals
Strong communication and stakeholder management skills
Understanding of security protocols and strategies for threat mitigation
Willingness to travel to office locations in Kent and London as needed
Nice to haves
Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement
Knowledge of cloud platforms such as AWS and Google Cloud
Direct experience scaling IT functions in high-growth tech environments
Industry experience in fintech or financial services is a plus
Experience with network management and troubleshooting
Interview process