IT Support Engineer

  • London/Kent
  • Full time
  • hybrid
  • IT Team
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About the role

We are looking for an IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests. This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (500+ people). 
We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests. This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you! 

What you'll be doing

  • Be the first point of contact for our office staff with their IT issues
  • An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
  • Provide direct support for Windows, MacOS and Linux. Ensuring they are up-to-date and compliant with the IT standards
  • Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
  • Onboarding of new joiners across multiple geographic locations and support with their technical needs
  • Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
  • Improve and develop our systems with automations and scripting deployments

    • What we're looking for

  • Minimum of 3+ years experience in IT Support/Service desk support
  • Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Intune.
  • Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
  • Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
  • A natural problem solver with a high level of attention to detail & excellent verbal and written communication
  • A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
  • Willingness to visit our office locations in Kent and London as required

    • Nice to haves

  • Have some scripting knowledge and/or experience. (Bash or PowerShell)
  • Familiar with cloud platforms such as AWS and Google Cloud
  • Industry-specific background knowledge, particularly in sectors like finance.
  • Experienced in network management and troubleshooting
  • Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

    • Interview process

  • A quick phone call with one of the team
  • Onsite or Video Interview
  • Technical Interview
  • Meet the team you’ll work with daily
  • Meet a member of the senior tech leadership.
    • Apply for this role