About the role
We’re excited for a Compliance Controls Manager to join our US Compliance team. In this key role, you’ll help drive the success of our Compliance Program by working closely with teams across US Cards product - Zendable. You’ll be responsible for ensuring our Monitoring and Testing activities are completed on schedule and that any identified issues are followed through to verified resolution.
This role reports directly to our Head of US Compliance and will begin with one direct report. We’re looking for someone who thrives in both independent and collaborative environments, and who’s energized by problem-solving and cross-functional teamwork.
We’re growing fast — and so is the scope of our work. Our Compliance team plays a critical role in helping the company meet regulatory requirements while also identifying and addressing emerging risks. As part of the second line of defense, you will be a proactive partner to the business, supporting new products, initiatives, change management, issue identification, corrective actions, and third-party risk management.
What you’ll be doing:
Identify potential control deficiencies and provide guidance on implementing risk-based action plans to support scalable growth.
Create, manage, and implement a risk-based annual schedule of monitoring and testing on regulatory requirements related to personal loans and credit cards.
Conduct testing based on the schedule.
Maintain logs of issues identified through monitoring and testing, audits, state examinations, and the business that include root cause analysis, risk based prioritization, action plans, and documented verification of remediation.
Identify and create documented procedures for enhancements and efficiencies related to the role, including through the use of automation and AI.
Work closely and cross functionally with multiple departments (Product, Tech, Operations, Growth) while completing reviews.
Participate in a fast-paced and growing business while providing a diligent and detailed work product.
Support other key compliance and risk management projects as needed.
What we’re looking for
5+ years of professional work experience in Monitoring, Testing, and/or Issue Management related to personal loans and credit cards through partner banks.
Knowledge with applicable lending, AML, and Privacy laws and regulations that impact Zendable’s business including BSA, OFAC, GLBA, TILA, FCRA, UDAAP, FDCPA, ECOA, E-Sign, EFTA, NACHA.
Excellent communication skills -, written and oral.
Inquisitive and proactive in proposing creative and effective solutions and ability to learn and adapt in a fast-paced environment.
Proficient computer navigation skills using a variety of software packages, including Google docs, spreadsheets, and databases.
Strong project management, critical thinking, analytical skills, and writing skills.
Must be dDetail oriented, thorough, well organized, and able to work with a global team.
College degree required, JD a plus.
Interview process
A quick phone call with one of the team
An interview with the Head of US Compliance
Interview with senior stakeholders
Final culture-add interview
