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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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IT Support Engineer

  • London
  • Full Time (Permanent)
  • Hybrid
  • IT
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About the role

We are looking for a IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

  • Be the first point of contact for our office staff with their IT issues

  • An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction

  • Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards

  • Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

  • Onboarding of new joiners across multiple geographic locations and support with their technical needs

  • Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

  • Improve and develop our systems with automations and scripting deployments

What we’re looking for

  • Minimum of 3+ years experience in IT Support/Service desk support

  • Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.

  • Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.

  • Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS

  • A natural problem solver with a high level of attention to detail & excellent verbal and written communication

  • A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload

  • Willingness to visit our office locations in Kent and London as required

Nice to haves

  • Have some scripting knowledge and/or experience. (Bash or PowerShell)

  • Industry-specific background knowledge, particularly in sectors like finance.

  • Experienced in network management and troubleshooting

  • Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Interview process

  • A quick phone call with one of the team

  • Technical Interview

  • In person interview where you'll meet the team you’ll work and a member of the senior tech leadership.

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

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Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews