Product Manager (Cards)

  • London
  • Full time
  • hybrid
  • UK Cards Team
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About the role

We’re looking for a smart and analytical person to be a Product Manager for our credit card products. We launched our credit card in the UK in 2020 and in the US in 2024. We are now working on scaling our customer base exponentially. As a leader in the Product team, you will play a key role in helping us achieve our ambitious goals.
The Zable credit card is a Mobile App-first product targeted at the credit builder customer segment in the UK and the US. We give customers the power to build their credit rating over time while offering them a flexible line of credit that meets their spending needs sustainably.
This role will cover all aspects of credit card product management, and you will be given the freedom to define new features and manage projects end to end, including:
> Shaping our mobile App experience to empower customers to manage their finances
> Building tools which maximise efficiency for our Customer Service and Fraud teams
> Finding new ways to support customers who may be experiencing financial difficulty
> Optimising how we acquire new customers for speed and efficiency
> Improving our underwriting capabilities to support best-in-class credit decisions

What you'll be doing

  • Supporting the product strategy, shipping features and bug fixes for our credit card
  • Analysing quantitative and qualitative data to inform both strategic investments and prioritisation of the product backlog
  • Testing, measuring and optimising the impact of new releases and experiments
  • Optimise engineering time for maximum impact
  • Ensuring our customers’ needs are always at the heart of what we’re building and collaborating with design to create seamless customer journeys.
  • Closely partnering with engineers to define what is the best way to implement a feature or answer a business query
  • Influence the long-term strategy for our credit card alongside the wider Cards team (Credit Risk, Data Science, Operations, Engineering)

    • Your experience

  • 2+ years of experience in a Strategy, Analytics or Product role
  • Nice to have: consumer lending experience

    • How you'll contribute to the Product Team's objectives

  • Problem-solving; consistently breaking down complex business problems into bite-sized chunks. Complex tasks don’t intimidate you and you can break down a complex problem into parts
  • Data-driven; you have experience with numerical analysis with some experience coding. We will teach you the tools (SQL, Python), but you need to feel comfortable with numbers and using data to drive real-world actions
  • Communication; you can communicate clearly and succinctly, orally and in writing; you enjoy a lively discussion. You effortlessly adjust your communication to suit your audience, from business owners to engineers. You don’t have a massive ego and you are happy to change your mind when presented with a good argument
  • Collaboration; you feel comfortable establishing close relationships with key stakeholders across the wider company allowing you to quickly assemble cross-functional teams for product delivery
  • Flexibility; the role will be broad and cover all aspects of credit card product management. Priorities can change quickly and you will spend time debugging smaller problems while also delivering major changes to our product
  • Working at speed; you make things happen. You are not afraid to roll up your sleeves and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure
  • Process management; a solid understanding of the software development life cycle and how to ensure our products are working as intended for our customers
  • Agility; not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high-growth environment

    • Interview process

  • CV screening
  • A quick introduction call with someone from the Talent Team
  • A take-home exercise to complete in your own time + take-home debrief (via video)
  • Final round interview with CPO, MD, Product Lead and Engineering Manager
    • Apply for this role