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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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Operations & Process Improvement Intern - Financial Crime Ops

  • London
  • Full Time (Permanent)
  • Hybrid
  • UK FinCrime
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About the role

As a Financial Crime Intern you would be expected to bridge the gap between our frontline Financial Crime Operational teams and our second line Financial Crime risk team. You will be the specialist responsible for reviewing, refining, and where possible standardising suspicious activity reports before they move to senior review.

Your day-to-day impact:

  • You’ll review Suspicious Activity Reports (SARs) escalated from across the business including Frontline Operations , Fraud, and FinCrime teams. You will ensure every report is robust, evidence-led, and tells the full story of the circumstances.

  • You’ll go beyond the initial alert, ensuring that research is conducted on a proportionate basis to ensure that what has really happened is adequately documented.

  • You’ll assess high-risk relationships and provide clear, logical and sound rationales on whether we should continue a business relationship, balancing commercial success with risk mitigation.

  • You’ll constantly look for solutions to improve our ways of working, both with our people, AI systems and internal processes to make our reporting of SAR’s to the National Crime Agency (NCA) faster and smarter.

Person Specification

We hire for potential, mindset, and grit. This role is designed for someone who wants to start a career in Financial Services, not just fill a seat.

  • A sharp and quick thinking individual: Ideally someone who is in the process of studying for a degree in a relatable discipline (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) and wants a role where you can actually use your brain.

  • Someone who is intellectually curious, who questions the status quo and continues to challenge until the root of a problem is uncovered.

  • An individual with high energy - who thrives on a fast paced environment, is comfortable with ambiguity and can pivot quickly to changing processes and priorities.

  • Continuous improvement is your aim, you are always seeking fresh ideas and looking how to work smarter.

This is a 12-week internship program starting from 30th June

Salary - £30,000 (per annum)

We're looking for a sharp, intellectually curious final-year student who loves solving problems and finds smarter ways to do things to come and make a real impact in one of the UK's fastest-growing fintech companies.

As an Operations & Process Improvement Intern, you’ll play an active role within our Financial Crime team, supporting the day-to-day running and continuous improvement of our operations. Alongside handling real casework, you’ll identify opportunities to streamline workflows, improve processes, and introduce automation where possible. This is a hands-on role with real ownership - you won’t just observe how operations work, you’ll help shape and improve them.

What you'll be doing

  • Getting into the weeds of financial crime casework - learning how processes work end-to-end and presenting your own findings to senior leadership

  • Identifying manual, repetitive, or inefficient processes and finding ways to automate or improve them

  • Working with AI tools and internal systems to make case work faster and smarter

  • Collaborating with operational and risk teams to drive meaningful change

What we're looking for

  • A final-year university student, ideally from a top university

  • You don't need prior experience in financial services or financial crime - we hire for potential, mindset, and grit

  • A degree in STEM or relevant discipline is a plus (Financial Crime, Business, Criminology, Law, Psychology, Social Sciences, etc.) but not essential

  • Someone intellectually curious who questions the status quo and is a first-principles thinker

  • High energy - you thrive in a fast-paced environment, are comfortable with ambiguity, and can pivot quickly when priorities shift

  • A process improver - always looking for smarter ways to do things

Interview Process

  • 15 minute cognitive test

  • 30 minute video call with our Talent Talent

  • 45 minute case study

  • 30 minute final interview

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

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