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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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Financial Crime Investigator

  • London/Kent
  • Full Time (Permanent)
  • Hybrid
  • UK FinCrime
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About the role

About the role:

  • We’re hiring new financial crime investigators due to continued business growth.

  • You’ll conduct important financial crime screening checks and investigations into new applicants and existing customers.

  • You will use screening tools to match customer data against PEPs & Sanctions lists and use your initiative to determine the risks associated with the application/ customer.

  • You will review customer profile information and transactional activity to identify financial crime risks, and take appropriate action on the account..

  • You will submit internal Suspicious Activity Reports in instances where suspicious activity has been identified. 

  • As the business grows you may be required to take on additional tasks to support the Financial Crime Team.

  • You’ll work in the office 3 days per week.

  • You'll work 40 hours per week. This means you'll work Monday to Friday, from 9am to 6pm, with a one hour lunch break.

  • You'll also work one full weekend (Saturday and Sunday), once every 4 weeks, and have two weekdays off in lieu.

Your team’s objectives

  • Protect our customers and society, by preventing fraud and financial crime.

  • Comply with financial crime regulations and company policy.

  • Minimise customer and applicant friction through skilled and timely decisions.

  • Identify opportunities for product and process improvement.

How you’ll impact those objectives

  • You’ll support new application checks and existing customer monitoring.

  • You’ll investigate potential Politically Exposed Persons (PEPs) and Sanctions matches, and assist with onboarding reviews.

  • You’ll monitor activity and transactions on customer accounts.

  • You will help mitigate risk by escalating Financial crime concerns that you have identified during your reviews.

What do you need to succeed in this role?

  • Ability to collaborate effectively within a diverse team.

  • Have an analytical mindset with a good attention to detail.

  • Strong decision-making skills, and excellent writing skills to document decisions. 

  • Can effectively communicate with customers, applicants and senior management, when necessary.

  • Proficient time management skills, comfortable meeting targets and deadlines.

  • Previous financial crime experience is advantageous, particularly around screening and KYC.

  • Experience in identifying opportunities for process improvements and implementing solutions, including the use of automation and AI technologies to enhance efficiency and effectiveness in financial crime prevention.

  • Demonstrated ability to leverage data, machine learning, and AI to develop and optimise strategies for fraud and financial crime detection and prevention.

The interview process

We’re not a corporation so we try our best to get things moving as quickly as possible. For this role we’d expect:

1) A 15 minute Cognitive Assessment

2) A 30 minute call with a member of the Talent team

3) An onsite Interview and Assessment with the Financial Crime Team Leader/Manager

4) Video Interview with the Head of Fraud and Financial Crime

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

A team of three people sat on a sofa smiling whilst looking at a laptop
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews