About the role
Who are you
A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.
You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. As a technical leader, you excel at both hands-on technical work and guiding your team. You have a talent for motivating people to produce high-quality work and you cultivate a collaborative and inclusive team environment.
You are a pivotal force in shaping Lendable's IT strategy, ensuring our technology supports rapid growth and delivers industry-leading user experiences.
Support the Head of IT to technically lead the IT team, overseeing day-to-day operations, workload distribution, and performance
Support the strategic direction for IT, aligning team objectives to business needs and company growth goals
Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction
Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment
Develop and implement IT standards, knowledge base articles, and training resources
Drive continuous improvement of IT workflows, through automation, scripting, and process optimisation
Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection
Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics
Facilitate professional development for team members, including training, coaching, and performance reviews
Support office and remote working technology needs and encourage a culture of innovation and accountability
What we’re looking for
Minimum of 5+ years in IT Support/IT Systems/Service Desk environments
Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
Knowledge of cloud platforms such as AWS and Google Cloud
Proven leadership and coaching abilities, with a track record of building high-performing, inclusive teams
Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations
Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals
Strong communication and stakeholder management skills
Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement
Understanding of security protocols and strategies for threat mitigation
Nice to haves
Some experience in managing or leading teams
Direct experience scaling IT functions in high-growth tech environments
Industry experience in fintech or financial services is a plus
Experience with network management and troubleshooting
Willingness to travel to office locations in Kent and London as needed
Interview process
A quick phone call with one of the team
Onsite or Video Interview
Technical Interview
Meet the team you’ll work with daily
Meet a member of the senior tech leadership.
Check out our blog
We also have an engineering blog where we have written in more detail about how we work in the engineering team.
Life at Lendable (also check out our Glassdoor page)
The opportunity to scale up one of the world’s most successful fintech companies
Best-in-class compensation including equity
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
We care for our Lendies' well-being both physically and mentally so we offer the highest coverage of private health insurance
We organise an annual trip with the whole company, to celebrate our milestones and reflect on our achievements
We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
