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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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Engineering Manager (Superapp - Platform)

  • London, UK
  • Full Time (Permanent)
  • Hybrid
  • SuperApp Engineering
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About the role

Engineering Managers at Lendable are a unique group of amazing humans that combine strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project and process aligns seamlessly with our mission and values. They build a resilient foundation for sustained success by focusing on team growth and technical innovation.

We’re looking for an experienced Engineering Manager to lead one of the teams delivering our Zable App, used by over 1 million customers on iOS and Android. In this role, you’ll act as both a visionary and a hands-on leader, driving the team’s delivery efficiency, technical excellence, and cross-functional collaboration. You’ll own and refine the delivery process, balancing feature development with technical investments and maintaining high team development standards. With a proactive approach, you’ll guide the team to meet our business goals while nurturing a collaborative and growth-oriented culture.

There’s much to accomplish as an Engineering Manager at Lendable. You’ll help create a high-performing, resilient team that achieves today’s objectives while building a foundation for long-term success. From enhancing delivery quality to developing a robust, valuable platform, your work will ensure we deliver impactful solutions that meet the needs of our customers and stakeholders alike.

Our Tech Stack

The backend of our Zable app is Kotlin, AWS & GraphQL and the frontend is React Native with TypeScript, and NextJS. Across the rest of Lendable we also use PHP 8, Symfony, MySQL, PostgreSQL, RabbitMQ, Docker, Kubernetes, React, ArgoCD, Behat, PHPUnit, Jest, and Maestro.

How you'll have an impact

  • Own and optimise the delivery process to ensure features reach customers efficiently, contributing directly to quarterly and yearly OKRs focused on customer satisfaction and delivery timelines.

  • Collaborate with Product Managers to balance feature development with technical improvements, achieving a sustainable pace for the team that aligns with business outcomes.

  • Build and develop a high-performing team by conducting regular assessments, cross-training, and implementing clear career progression pathways, supporting team resilience and adaptability.

  • Drive technical strategy in alignment with business goals, using insights from Tech Leads and senior engineers to make strategic trade-offs between short-term deliverables and long-term technical investments.

  • Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team’s area.

  • Facilitate cross-team collaboration to align on shared objectives and integrated roadmaps, ensuring seamless workflows and supporting key OKRs across dependent teams.

  • Embed continuous feedback within the team culture, fostering an environment of continuous improvement and aligning the team’s performance with organisational goals.

What we're looking for

  • A degree in Computer Science or relevant experience in software engineering and technical management.

  • 5+ years of experience in engineering leadership, with a strong track record in driving delivery processes, team development, technical strategy, and cross-team collaboration.

  • Strong understanding of the mobile app development process and experience managing cross functional backend and frontend teams in an environment with dependencies on other business areas.

  • Demonstrated ability to balance feature delivery with technical improvements, ensuring a sustainable and high-quality pace for the team.

  • Strong business acumen and a proactive approach to gaining deep business context, enabling alignment of technical decisions with broader business goals.

  • Proven experience in owning delivery timelines and quality outcomes, with the ability to identify and resolve bottlenecks quickly and efficiently.

  • Skilled in building high-performing teams, with experience in skills assessment, cross-training, and fostering a continuous learning and improvement culture.

  • Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices.

  • Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and stakeholders.

  • Proficiency in managing incidents and on-call processes, ensuring platform robustness and reliability.

Interview process

  • A quick phone call with someone from the People Team

  • An Introductory call to the role with either one of our Senior EM's or one of our VP's of Engineering

  • Three onsite interviews:

    • Delivery Management and Team Collaboration

    • Technical Interview (don’t worry, we won't ask you to code)

    • People and Team management

  • One last interview with someone from the senior leadership team.

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews