About the role
About the role:
You’ll conduct important fraud checks into new applicants and existing customers, as well as more detailed investigations.
You’ll work in the office 3 days per week. Depending on your preference, you can opt to work at either our London office or our Kent office.
You'll work 40 hours per week. This means you'll work Monday to Friday, from 9am to 6pm, with a one hour lunch break.
You'll also work one full weekend (Saturday and Sunday), once every 4 weeks, and have two weekdays off in lieu.
Your team’s objectives
Protect our customers and society, by preventing fraud and financial crime.
Comply with fraud and financial crime regulations and company policy.
Minimise customer and applicant friction through skilled and timely decisions.
Identify opportunities for product and process improvement.
How you’ll impact those objectives
You’ll conduct fraud investigations around scams and application fraud.
You’ll utilise fraud systems and intelligence sources to make case decisions.
You’ll report fraud to organisations such as Cifas.
You’ll support new application checks and existing customer monitoring to proactively prevent fraud.
What do you need to succeed in this role?
Excellent written and verbal English communication.
Great organisation skills, comfortable with working in a fast-paced environment.
Ability to work independently and take ownership of cases.
Keen to self-develop and stay informed about current industry fraud trends.
Have an analytical mindset with a good attention to detail.
Previous fraud experience is advantageous, particularly around Unsecured Loans or Credit Cards.
The interview process
We’re not a corporation so we try our best to get things moving as quickly as possible. For this role we’d expect:
A quick call with one of the team
On-Site Interview and Assessment with the Fraud Investigations Manager
Remote Interview with the Head of Fraud & Financial Crime
