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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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AI Engineer

  • London
  • Full Time (Permanent)
  • Hybrid
  • UK Operations Analytics
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About the role

This role combines applied AI engineering, process design and hands-on Python development. You will work on loosely defined problems, test ideas quickly and turn the strongest ones into reliable services.

In under a year, we built a chatbot across Loans, Credit Cards and Motor Finance that now handles more than 1 million customer chats a year at around a 70% resolution rate. It completes complex account actions autonomously, end to end, and we hold it to the same standard as our best operations agents.

We have also built AI document parsers that process around 500,000 documents a year, and are trialling voice AI on our phone lines. You will help take these systems further and find the next high-impact processes to automate.

What you will do

  • Improve the chatbot's quality and expand the account actions it can complete autonomously.

  • Expand our in-house document extraction pipelines to make parsing faster and more accurate.

  • Design LLM-driven workflows that simplify case management.

  • Find new opportunities to replace manual work with effective AI systems.

  • Own solutions from discovery and prototyping through deployment, evaluation and monitoring.

What we are looking for

  • Strong engineering skills and experience building production systems.

  • Hands-on experience using LLMs in real workflows.

  • Experience designing and improving prompts, retrieval pipelines, agent workflows and evaluations.

  • An understanding of business processes and good judgement about where AI can simplify or automate them.

  • The ability to structure ambiguous problems, test hypotheses and make progress with partial information.

  • Clear communication and the ability to explain trade-offs and influence stakeholders.

Why join us

  • Work with LLMs, retrieval systems, agents and automation pipelines every day.

  • Join a small, autonomous team with meaningful ownership and decision-making power.

Interview process

  1. Introductory call

  2. Take-home exercise

  3. Take home debrief

  4. Case study

  5. Onsite final interview

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

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