Strategy & Operations - Department Owner
- London/Kent
- Full Time (Permanent)
- Hybrid
- Operations
About the role
About the role:
We’re looking for a Department Owner to join our Strategy & Operations team, responsible for driving efficiencies, scaling processes, and enhancing customer outcomes.
You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one - redesigning processes from first-principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day-to-day operations, while also leading and developing a team to support scalable growth.
This is a high-impact, high-visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership.As you deliver impact within QA, you'll have the opportunity to take on additional strategic projects across other departments.
What you’ll be doing:
Review and evaluate current processes and ways of working, identifying areas for automation
Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction
Own end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholders
Monitor and assess the success of implemented strategies and continuously identify areas for improvement
Effectively manage a team within the Quality Assurance (QA) function
What we’re looking for:
A proven-track record of owning and leading complex projects, in a fast-paced environment
A highly lateral thinker with a willingness to challenge the status quo
Strong hands-on analytics ability - comfortable pulling data yourself and using it to drive decisions
Excellent stakeholder management and communication - able to influence cross-functionally and up to senior leadership
Experience in people management and leading a team through change
A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale
The interview process:
A quick remote call with one of the hiring team.
A 15 minute cognitive assessment.
A 45 minute remote case study with an Ops strategist.
Follow-up interviews with the Director of Ops Oversight, the Chief Operating Officer, and a Product MD.
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money.
Founded in 2014
Profitable since 2017
Unicorn in 2021
£3.5bn valuation in 2022
Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan
Loved by customers & employees with top reviews on Glassdoor and Trustpilot
So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.
Life at Lendable
The opportunity to scale up one of the world’s most successful fintech companies
Best-in-class compensation, including equity
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
Check out our Glassdoor Reviews