About the role
We’re looking for an experienced, intelligent, and analytical individual to join our team as a Product Manager for our personal loans product in the US (based in London). Having achieved market-leading status in the UK, we launched our personal loan business in the US in 2022 and have now originated more than $200 million to 20,000 customers.
Over the last 24 months we have tested and iterated the product, while progressively optimising our credit and growth strategies. The foundations are now laid to ramp up volumes; in the next couple of years we are aiming for 10x growth to start carving out a significant share of the largest consumer credit market in the world. As a leader in the Product team, you will play a key role in helping us achieve our ambitious goals.
This role will cover all aspects of personal loan product management, and you will be given the freedom to define new features and manage projects end-to-end, including:
Optimising how we acquire new customers for speed and efficiency
Streamlining the customer experience and application process
Improving our underwriting capabilities to support best-in-class credit decisions
Building tools that maximise efficiency for our Customer Service and Fraud teams
Finding new ways to support customers who may be experiencing financial difficulty
Across this breadth of responsibility, you will partner with our Head of US Loans, Head of Product, and Engineering team to define and deliver our long-term product roadmap. You will ensure we are delivering the best outcomes for our customers while scaling our customer base sustainably.
As well as working to plan out the roadmap, you will also work on day-to-day product delivery, and collaborate with various departments to prioritise projects according to their maximum impact. It is your job to break down complex tasks into bite-sized deliverables. We have some of the best engineers in the industry, and we need you to help us ensure the team is reaching its maximum potential.
What you’ll be doing
Defining the product strategy, shipping features and bug fixing
Analysing quantitative and qualitative data to inform both strategic investments and prioritisation of the product backlog
Testing, measuring and optimising the impact of new releases and experiments
Optimise engineering time for maximum impact
Ensuring our customers’ needs are always at the heart of what we’re building
Using AI to maximise your own and the team’s efficiency in any way possible
Closely partnering with engineers to define what is best way to implement a feature or answer a business query
Influence the long term strategy for our personal loans business alongside the wider team (Credit Risk, Data Science, Operations, Engineering)
What we're looking for
We welcome applicants with the right skill set, regardless of specific experience. Ideally, you have:
5+ years of experience in a Strategy, Analytics or Product role, with at least 2+ years specifically in Product
3+ years of experience in Finance or Fintech
How you will contribute to the Product Team’s objectives
Leadership; as a product leader, you will drive the quarterly OKR process (together with the MD) and do what it takes to deliver on them. You’re able to make tough decisions & trade offs - especially when faced with high ambiguity. You own these decisions but also course correct when needed. Through all this, you are always striving to build a high performing team and work with the team leadership to improve yourself, others and the team overall
Problem-solving; consistently breaking down complex business problems into bite-sized chunks. Complex tasks don’t intimidate you and you are able to break down a complex problem into parts
Resourceful; you find a way to overcome issues without continual guidance and management, even when they are novel to you. You love to use AI to train yourself and help solve new problems!
Data-driven; you have experience with numerical analysis with some experience coding. We will teach you the tools (SQL, Python), but you need to feel comfortable with numbers and using data to drive real-world actions
Communication; you can communicate clearly and succinctly, orally and in writing; you enjoy a lively discussion. You effortlessly adjust your communication to suit your audience, from business owners to engineers. You don’t have a massive ego and you are happy to change your mind when presented with a good argument
Collaboration; you feel comfortable establishing close relationships with key stakeholders across the wider company allowing you to quickly assemble cross-functional teams for product delivery
Working at speed; you make things happen. You are not afraid to roll up your sleeves and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure
Process management; a solid understanding of the software development life cycle and how to ensure our products are working as intended for our customers
Agility; not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high-growth environment
Interview process
CV screening
A quick introduction call with someone from the Talent Team
A take-home exercise to complete in your own time + take-home debrief (via video)
Final round interview with CPO, Head of US Loans, Product Lead and Engineering Manager
