Fraud Disputes Associate

We are looking for a Fraud Disputes Associate to own the transactional integrity of our U.S. credit card portfolio. You will be the point person for point of sale disputes—whether it’s a merchant overcharging a customer or a stolen card being used for a shopping spree.

You will manage the "post-origination" side of the house, focusing on operational efficiency and loss prevention. Your goal is to balance a seamless customer experience with rigorous adherence to federal regulations. You’ll work closely with our operations leads to ensure that every dispute is handled fairly, quickly, and within the strict bounds of U.S. consumer protection laws.

What You’ll Be Doing

• Transaction Disputes: Own the end-to-end management of merchant disputes (billing errors, service not rendered) and unauthorized card claims, ensuring strict compliance with Reg E and Reg Z.

• Transaction Monitoring: Clear real-time alerts for credit card transactions and loan disbursements to prevent fraudulent outflows while minimizing friction for legitimate users.

• Loss Prevention: Identify patterns in unauthorized transactions to suggest "rule tuning" for our fraud engines, helping to lower our overall fraud loss rate.

• Strategy Implementation: Partner with our second line of defense to implement and test fraud rules within our engines based on approved risk thresholds.

• Operational Excellence: Work to streamline the evidence-gathering process for chargebacks to increase our "win rate" with merchants.

• Direct Customer Support: Guide customers through the dispute process, providing clarity and empathy during what is often a stressful time for them.

What We’re Looking For

• Dispute Expertise: 2+ years of experience in credit card disputes and chargeback management.

• Regulatory Fluency: Deep familiarity with Regulation E and Regulation Z. You understand the mandatory timelines for investigating and resolving claims.

• Efficiency Mindset: You enjoy high-volume environments and take pride in clearing queues without sacrificing accuracy.

Communication: Strong written skills for drafting dispute responses to merchants and clear verbal skills for explaining complex dispute outcomes to customers.