Compliance Monitoring Officer (Financial Promotions)

As a Compliance Monitoring Officer (Financial Promotions), you will be part of the Compliance team and supporting our Marketing team. The Compliance team supports the business in delivering its objectives by  adopting a customer-centric approach, conducting risk-based monitoring, and making recommendations to support the continued delivery of good customer outcomes. This particular role will be embedded in the Marketing team (part of our wider Growth function), working on financial promotions to ensure external marketing materials - like the company website and social media adverts - are compliant with our internal policies and regulatory requirements.

This person will provide guidance to colleagues in the Marketing and Product Teams,  as well as oversight to senior management on the outcome of monitoring activity. They will be part of the process to make great promotions from the very beginning and help our Growth team deliver at pace high quality marketing materials that are clear, fair and not misleading, and enable customers to understand how our products work to help them achieve their financial objectives.

What you’ll be doing

• Review and approve a broad range of financial promotions created to be distributed either by the business itself or via third-parties, including digital and social media content. 

• Ensure financial promotions adhere to the relevant regulatory requirements, industry standards and internal policies by providing clear advice and feedback to stakeholders.

• Identify potential areas for improvement with the internal financial promotions process to ensure it remains in line with regulatory changes and the business’ objectives.

• Maintain accurate records and documentation of compliance monitoring activities including review outcomes, actions taken, and follow-up activities.

• Collaborate with relevant teams, such as Growth, Product, Customer Experience, and Operations, to implement enhancements that drive better customer outcomes while maintaining compliance.

• Contribute to risk assessments to identify and mitigate compliance risks which could arise from non-compliant financial promotions.

• Stay up-to-date with relevant laws, regulations, regulatory updates, industry best practices and news sources and monitoring changes to identify potential impacts on compliance requirements.

What we’re looking for

Essential:

• Minimum 1 year of experience with financial promotions, monitoring, quality assurance or governance within financial services (ideally the consumer credit industry).

• Knowledge of financial services regulations and requirements, specifically the Consumer Duty, CONC, COBS and the Consumer Credit Act.

• Confident providing constructive feedback to stakeholders where required.

• An understanding of risk assessment methodologies and compliance monitoring techniques.

• Demonstrable experience in conducting compliance monitoring activities, including risk assessments, reviews, and analysis.

• Proven track record of successfully identifying compliance risks, implementing effective controls, and driving positive outcomes for customers.

Preferred:

• Experience of working in a marketing function and involved in the creation of financial promotions.

• Evidence of excellence in something that you are passionate about.

Who you are

• Excellent verbal and written communication skills - effectively able to convey complex information and interact with stakeholders at all levels.

• Strong attention to detail - ensure accuracy and precision in compliance monitoring activities.

• Strong problem-solving skills - proactively identify compliance risks, propose solutions, and implement effective controls.

• Strong organisational skills - ability to manage multiple conflicting priorities and meet deadlines in a fast-paced environment.

• Collaborative and team-oriented approach - the ability to work effectively with cross-functional teams and build positive working relationships.

• Curious and self-motivated attitude with a continuous improvement mindset - independently trying new things, sharing ideas and enhancing processes.

• Resilience and adaptability - navigate through challenges, embrace change, and thrive in a dynamic regulatory environment.

• High ethical standards, integrity - ability to handle sensitive and confidential information appropriately.

Interview process 

• A quick phone call with one of the team

• A take home task  to complete in your own time  

• Final stage interviews  (in-person or virtual)