About the role
The Role
Join our Financial Operations team and play a key part in delivering smooth, accurate payment processes across all of Lendable’s lending products. Reporting to the Senior Payments Analyst, you’ll support the day-to-day execution of payment flows, reconciliation, and exception management, while also helping to improve and optimise operational processes as our business grows.
You’ll succeed in this role if you have a sharp attention to detail, a solid grasp of payments operations, and enjoy working collaboratively across teams. Experience in fintech or consumer lending, and confidence using back-office lending systems and repayment schedules, are highly sought after. Familiarity with SQL or payment data tools is a strong bonus.
What You’ll Do
Process and reconcile daily incoming and outgoing payments, ensuring customer accounts across all Lendable products are updated promptly and accurately
Manage and resolve payment queries and tickets, collaborating with internal colleagues and external partners to investigate and resolve issues
Prepare and review payment files for upload, support weekly and month-end operational tasks, and assist with reporting requirements
Monitor payment systems and dashboards to identify exceptions, working quickly to resolve discrepancies and ensure operational efficiency
Maintain up-to-date knowledge of relevant payment regulations and compliance requirements
Suggest and support improvements to payment operations processes to keep pace with our growth and maintain best-in-class standards
Support projects and wider financial operations initiatives as needed
What We’re Looking For
Minimum 2 years’ experience in a payments operations or finance operations role, preferably in a fintech or consumer lending business
Solid understanding of UK payment rails (Faster Payments, BACS, CHAPS) and experience with payment platforms or providers
Experience with back-office consumer lending systems and working with repayment tables/schedules is highly advantageous
Highly proficient in using Google Sheets/Excel for everyday reconciliation and operational tasks, including Vlookup, pivot tables and data validation.
Familiarity with SQL or working with data systems is a bonus
Excellent organisational skills, able to manage priorities and deadlines in a dynamic environment
Diligent and accurate in processing transactions and following procedures
Comfortable with fast-paced, at times ambiguous environments
Proactive communicator, capable of working well within a team and with external partners
Eager to identify process improvements and contribute to a high-performing operations function
Day-to-Day Examples
Accurately allocating and reconciling customer payments and refunds
Managing support queries and tickets related to payments, and ensuring resolution within agreed SLAs
Assisting with the upload and review of payment data for accounting and reporting needs
Liaising with colleagues in finance, customer operations, and compliance to resolve queries and improve processes
Supporting ad-hoc operations, projects and tasks as required
Why Join the Payment Operations Team at Lendable?
Be part of a team at the centre of a leading fintech’s growth story
Opportunities for personal and career development in a collaborative, ambitious environment
Exposure across all Lendable lending products, working with talented professionals
Competitive salary, flexible benefits, and progression opportunities
Interview Process
A quick phone call with one of the team
A take-home/interactive case study
Interview with a Senior Payments Analyst & Financial Operations manager (in-person)
Final stage with senior Finance leadership
