About the role
About the role:
We are seeking a Payment Operations Executive to support our day-to-day activities within the Financial Operations team at Lendable. You will work under the direction and supervision of the senior team member responsible for customer payments and across different parts of the finance team, where required.
Responsibilities will include:
Support the application of payments received onto our platform and ensure correct allocation of funds to customer accounts, and to do this within agreed SLAs.
Take ownership of our ticketing system and optimise our response times. Respond to more tickets daily than are raised.
Assist with ad hoc weekly, monthly, and quarterly payment functions, such as preparing files for upload into the accounting system and supporting month-end processes.
Process and verify transactions, ensuring they are completed accurately and on time.
Monitor payment systems to identify and resolve issues, ensuring operational efficiency.
Provide support for ad-hoc projects and analyses as required, as well as other support, including filing and administrative assistance.
Maintain up-to-date knowledge of industry regulations and compliance requirements related to payments.
What do you need to succeed in this role:
1-2 years of experience in a payments, finance, or similar role, preferably in a fintech or financial services environment. Accounting or analytical qualifications are preferred but not required.
Efficient with a high level of attention to detail and accuracy.
Experience managing and optimising payment processes using UK payment rails (such as Faster Payments, BACS, CHAPS) and working with various Payment Service Providers (PSPs) to ensure seamless transaction flows and regulatory compliance.
Strong organisational skills are essential, with the ability to prioritise tasks and meet deadlines.
Capability to work self-sufficiently to identify and improve inefficiencies in the finance processes.
Good communication skills, with the ability to work collaboratively with other members of the finance team and across the wider business.
You’ll be energetic, motivated and have a proactive approach with the ability to problem solve.
Proficient in Microsoft Excel and G-Suite (including Sheets). Experience using/familiarity with Jira Service Management, Jira ticketing, financial software and databases is a big plus.
