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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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People Advisor

  • London
  • Full Time (Permanent)
  • Hybrid
  • Central
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About the role

We're looking for an experienced, ambitious People Advisor to join our team.

Reporting to our Senior People Partner, you'll own key aspects of the employee lifecycle, from probation and absence through to family leave and flexible working, pairing process execution with commercially minded advice, so our managers and employees are well supported. You'll also get exposure to our international populations as we scale beyond the UK.

You'll balance hands-on advisory with exposure to strategic work happening across the People Partnering team (i.e. talent density, reward, leader development), leading high-impact initiatives.

How you'll meet those objectives

  • Employee Relations: Own probation and absence management, as well as supporting performance management. Provide practical advice to managers and employees, escalating more complex matters.

  • Employee Lifecycle: Lead on aspects such as family leave and flexible working requests. Act as tier-2 support for anything beyond what our self-serve bot can resolve - and help us identify where that bot itself could go further.

  • Wider initiatives: Support organisational change and the People agenda as we continue to scale, using AI and automation to deliver a faster, consistent experience for managers and employees.

  • International Support: Support onboarding, policy and benefits for our US and MX populations as we scale internationally.

  • Strategic Exposure: Proactively partner with the wider People Partnering team, seeking out hands-on exposure to strategic work.

  • Insight & Optimisation: Spot patterns and feed them back into the team, flagging where policy, process, manager coaching, or systems could improve.

What we're looking for

  • Experience: 3-5 years experience in a HR advisory type role.

  • Knowledge: Strong understanding of UK employment law and best practice (US is a plus) across the whole employee lifecycle, including experience in managing a range of ER cases.

  • Advisory: Confidence engaging directly with managers and senior stakeholders - advising and challenging when needed.

  • Commercial Awareness: Use good judgement to balance business and people needs.

  • Autonomy: Self-driven and comfortable owning work independently, with the ability to plan and prioritise varied focuses.

  • Technical Curiosity: Genuinely curious about AI and how it can be used to improve People processes — you look for ways that the team can work smarter.

  • Ambition: Driven and hands-on, keen to build quickly in a high-growth environment.

Interview Process

  • Screening stage: 20 min Talent interview & 15 minute online assessment

  • Hiring manager interview: 30 minutes remote

  • Stakeholder interview: 30 minutes remote

  • Final stage in person interviews totalling 60 minutes:

    • Leadership interview with our Chief of Staff for the People team

    • Case study interview with the VP of People and Hiring Manager

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas

  • Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews