Product Operations Manager

We’re looking for a hands-on, technical, data-driven Product Operations Manager to join our founding team in Mexico. You will sit at the intersection of operations, product, and engineering. Your mission is to deeply understand customer problems, manually run core operational processes at first, and then build tools, automations, and integrate systems that help us scale our customer support, collections, and operational workflows efficiently.

This is not a traditional ops role, this is for someone who is a builder and enjoys solving problems by hacking together prototypes, connecting APIs, configuring AI tools, writing simple scripts, and creating internal dashboards or automations. You’ll work closely with Product, Engineering, Growth, Credit, and Customer Support to identify operational bottlenecks and fix them through elegant, scalable solutions.

This role is central to launching and scaling our Mexico Credit Card, a mobile-app–first product designed for credit builders in Mexico.

What You’ll Do

1. Build & Automate Customer Support Operations

• Start by understanding customer needs, questions, and pain points.

• Respond to customer inquiries to build empathy and insight.

• Implement and integrate AI tools, knowledge bases, workflows, and automations..

• Design and build simple tools, scripts, or no-code workflows to automate repetitive support processes.

2. Build & Automate Early Collections

• Run our early collections processes to understand customer behavior and operational gaps.

• Develop automated flows for reminders, WhatsApp notifications, push notifications, and email sequences.

• Build simple WhatsApp bots or automation tools that allow customers to check balances, ask questions, or get payment instructions.

• Integrate these tools with internal systems to deliver accurate, real-time information to customers.

3. Be a Technical Builder Across the Ops Stack

• Build prototypes, internal dashboards, and operational tooling using no-code tools or light coding.

• Write small scripts or “vibe code” to unlock yourself and move faster.

• Integrate third-party tools, APIs, or AI agents that automate manual work.

• Use SQL to analyze data, understand customer behaviors, measure the impact of changes, and identify opportunities for improvement.

4. Operate Like a Product Engineer, Focused on Ops

• Break down ambiguous operational problems into structured, executable steps.

• Test, measure, and iterate constantly based on real results.

• Work cross-functionally with Engineering, Product, Credit, Fraud, and Compliance.

• Champion efficiency, automation, and quality across operations.

What We’re Looking For

Essential:

• Experience in operations, product, analytics, support engineering, or similar roles within tech, fintech, or scale-ups.

• Strong technical curiosity and hands-on approach:

  • Comfortable writing simple code or scripts

  • Able to integrate APIs and configure tools

  • Familiar with Git or version control (nice to have)

• SQL literacy and comfort working with data to drive decisions.

• Experience building no-code workflows, automations, or internal tooling.

• Strong customer empathy and willingness to “do things manually” at first to learn.

• Excellent problem-solving skills and ability to work autonomously in unstructured environments.

• Proficiency in English and Spanish.

• Deep understanding of Mexican consumers (bonus if you’ve worked with credit products).

Desirable:

• Experience in credit cards, lending, or risk operations.

• Experience building customer support or collections tooling.

• Previous start-up or scale-up experience.
  You’ve built tools, scripts, bots, or small software products yourself.

The Type of Work You’ll Be Doing

• Build tools and automations that scale customer support and collections.

• Operate as a hands-on builder: writing basic code, integrating services, and configuring AI tools.

• Build dashboards and run SQL queries to understand customer and portfolio data.

• Prototype solutions quickly and iterate based on real-world usage.

• Create structured workflows that reduce operational errors and improve efficiency.

• Measure the impact of new tools or processes, and optimize accordingly.

• Liaise with engineering to connect tools to our backend systems.

• Document processes and build internal knowledge bases.

• Bring a “product mindset” into operations: customer-first, data-driven, iterative.

How You’ll Contribute to Lendable

• Autonomy: You’ll own entire operational areas and build the systems behind them.

• Builder Mindset: You create tools, automate processes, and unblock yourself with light coding.

• Prioritization: You focus ruthlessly on high-impact problems.

• Analysis: You use SQL and data to guide and measure decisions.

• Problem Solving: You break big operational challenges into manageable pieces.

• Speed: You thrive in an environment where shipping fast and iterating is the norm.

• Communication: Clear communicator comfortable working with engineers, product managers, and customer-facing teams.

• Empathy: You understand our customers deeply and design solutions that genuinely help them.

• Agility: You adapt quickly, roll up your sleeves, and jump into whatever needs doing.

Interview Process

1. Call with a recruiter

2. Interview with a Product Manager

3. Case Study with a Operations Lead

4. Culture interview with MD

Location

• In-office in Mexico City.

• In exceptional cases, remote may be considered, but frequent presence in the Mexico City office is required.