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Chief Placeholder Officer

  • London
  • Full Time (Permanent)
  • Hybrid
  • Placeholder team
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About this role

Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.

Responsibilities

In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:

  • Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
  • Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
  • Building suspense: The anticipation of more content holds attention, just as in storytelling.

Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.

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Regional Account Manager

  • Remote
  • Full Time (Permanent)
  • Remote
  • Auto UK Credit
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About the role

We are one of the fastest growing auto finance companies in the UK - we currently operate in broker channels as well as key dealer accounts, and are now looking for top quality Regional Managers to help us grow our product in the independent dealer network.

We are seeking a highly motivated and commercially driven Regional Account Manager to lead new business acquisition across an assigned territory within the motor finance sector.

This is a role focused on building and managing a presence in dealerships - approximately 70% of the role’s focus will be dedicated to winning new dealer relationships and generating new business opportunities, and 30% focused on managing and developing existing accounts.

The successful candidate will play a key role in expanding market presence, increasing dealer partnerships, and driving finance volumes in a compliant and sustainable way through proactive business development activity and account management. Volumes delivered must be consistent with the FCA's Consumer Duty, fair value, and good customer outcomes.

Key Responsibilities

New Business Development (70%)

  • Identify, target, and acquire new franchised and independent motor dealer partnerships across the region

  • Build and maintain a strong pipeline of prospective dealer accounts

  • Conduct regular field visits, networking activity, and outbound prospecting to generate new opportunities

  • Deliver compelling presentations and commercial proposals to dealer principals and senior stakeholders

  • Negotiate commercial terms and onboard new dealer partners effectively

  • Support introducer due diligence on prospective dealers — FCA permissions, SAF Approved status, financial standing, complaints history and governance — and decline opportunities that don't meet our standards

  • Grow finance penetration through quality applications and well-matched customer outcomes within newly acquired accounts

  • Monitor market trends, competitor activity, and regional opportunities to maximise growth

Account Management (30%)

  • Maintain and develop relationships with existing dealer partners

  • Support dealers with product training, process improvements, and performance management

  • Conduct regular account reviews to ensure good regulatory oversight and identify opportunities for additional growth

  • Ensure high levels of service and responsiveness across the dealer network

  • Work collaboratively with internal operations, and support teams to deliver an excellent partner experience

  • Support monitoring of dealer conduct indicators — application quality, cancellations, early settlements, complaints, vulnerable customer handling — and act on early warning signs

  • Collect feedback and ideas for product improvement to feedback into the Product team

Key Skills & Experience

Essential

  • Proven track record in business development or field sales within motor finance, automotive, or financial services

  • Demonstrable success in winning new business and building dealer relationships

  • Self-starter with the ability to manage a territory independently

  • Excellent communication and relationship-building abilities

  • Strong commercial awareness and negotiation skills

  • Full UK driving licence

  • Working knowledge of the FCA Handbook, the Consumer Duty, vulnerable customer expectations, and motor finance commission/disclosure rules

Desirable

  • Existing network within the automotive dealer sector.

  • Experience working for a lender, broker, or captive finance organisation

  • Knowledge of retail finance, stocking finance, or ancillary motor finance products

  • CRM and sales pipeline management experience.

  • Experience supporting dealers through Consumer Duty implementation

Personal Attributes

  • Target-driven with the ability to identify and convert sales leads

  • Energetic, resilient, and proactive

  • Confident engaging with senior decision-makers

  • Strong organisational and territory planning skills

  • Commercially focused with a results-oriented mindset

  • Comfortable using data to manage performance and SLAs

  • Professional and customer-focused approach

Key Performance Indicators (KPIs)

  • New business finance volume

  • Pipeline generation and conversion rates

  • Regional growth targets

  • Dealer activation and retention

  • Existing account growth and engagement

  • Compliance and quality standards

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About Lendable

A large group of around 50 people, and one dog, in an office facing the camera and smiling

Lendable is on a mission to build the world's best technology to help people get credit and save money.

  • Founded in 2014

  • Profitable since 2017

  • Unicorn in 2021

  • Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan

  • Loved by customers & employees with top reviews on Glassdoor and Trustpilot

So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.

Life at Lendable

Two people with laptops on their lap sat either side of a black labrador on a sofa in front of a window. The dog is a very good girl.
  • The opportunity to scale up one of the world’s most successful fintech companies

  • Best-in-class compensation, including equity

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London

Check out our Glassdoor Reviews