Product Manager (US Loans)

  • London
  • Full time
  • hybrid
  • US Loans Team
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About the role

We're seeking an experienced, intelligent, and analytical Product Manager for our US personal loans product (based in London). Since launching in 2022, we've originated over $100 million in loans to 10,000 customers. With our product tested and optimized, we're set for 10x growth in the next few years. As a leader in the Product team, you'll be crucial in achieving our ambitious goals.
This role will cover all aspects of personal loan product management, and you will be given the freedom to define new features and manage projects end-to-end, including:
> Optimising how we acquire new customers for speed and efficiency
> Streamlining the customerexperience and application process
> Improving our underwriting capabilities to support best-in-class credit decisions
> Building tools that maximise efficiency for our Customer Service and Fraud teams
> Finding new ways to support customers who may be experiencing financial difficulty
You will collaborate with the US Loans Managing Director, General Manager, and Engineering team to define and deliver our long-term product roadmap. Your focus will be on achieving the best outcomes for our customers while sustainably scaling our customer base.
In addition to roadmap planning, you will oversee day-to-day product delivery, prioritize high-impact projects, and break down complex tasks into manageable deliverables. Your role is to help our top-tier engineers reach their maximum potential.

What you'll be doing

  • Defining the product strategy, shipping features and bug-fixing
  • Analysing quantitative and qualitative data to inform both strategic investments and prioritisation of the product backlog
  • Testing, measuring and optimising the impact of new releases and experimentsOptimise engineering time for maximum impact
  • Ensuring our customers’ needs are always at the heart of what we’re building
  • Closely partnering with engineers to define what is the best way to implement a feature or answer a business query
  • Influence the long-term strategy for our personal loans business alongside the wider team (Credit Risk, Data Science, Operations, Engineering)

    • Your experience

  • 5+ years of experience in a Strategy, Analytics or Product role
  • 3+ years of experience in Finance or Fintech

    • How will you contribute to the team's objectives

  • Leadership: as a product leader, you'll steer the quarterly OKR process with the MD, ensuring goals are met. You'll make tough decisions amid ambiguity, owning and adjusting them as needed. Your focus is on building a high-performing team and collaborating with leadership to enhance everyone's performance.
  • Problem-solving: consistently breaking down complex business problems into bite-sized chunks. Complex tasks don’t intimidate you and you can break down a complex problem into parts
  • Data-driven: you have experience with numerical analysis with some experience coding. We will teach you the tools (SQL, Python), but you need to feel comfortable with numbers and using data to drive real-world actions
  • Communication: you communicate clearly and succinctly, enjoy lively discussions, effortlessly adjust your communication to suit any audience, and are open-minded.
  • Collaboration: you feel comfortable establishing close relationships with key stakeholders across the wider company allowing you to quickly assemble cross-functional teams for product delivery
  • Flexibility: the role will be broad and cover all aspects of the US Loans product management. Priorities can change quickly and you will spend time debugging smaller problems while also delivering major changes to our product
  • Working at speed: you make things happen. You are not afraid to roll up your sleeves and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure
  • Process management: a solid understanding of the software development life cycle and how to ensure our products are working as intended for our customers
  • Agility: not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high-growth environment
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