Strategy & Operations Manager - Department Owner

We're looking for a Strategy & Operations Manager to take ownership of specific departments across the business, driving efficiencies, scaling processes, and delivering better outcomes for our customers.

You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one - redesigning processes from first-principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day-to-day operations, while also leading and developing a team to support scalable growth.

This is a high-impact, high-visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership.As you deliver impact within QA, you'll have the opportunity to take on additional strategic projects across other departments.

What you’ll be doing:

• Review and evaluate current processes and ways of working, identifying areas for automation

• Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction

• Own end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholders

• Monitor and assess the success of implemented strategies and continuously identify areas for improvement

• Effectively manage a team within the Quality Assurance (QA) function

What we’re looking for:

• A proven-track record of owning and leading complex projects, in a fast-paced environment

• A highly lateral thinker with a willingness to challenge the status quo

• Strong hands-on analytics ability - comfortable pulling data yourself and using it to drive decisions (strong SQL required)

• Excellent stakeholder management and communication - able to influence cross-functionally and up to senior leadership

• Experience in people management and leading a team through change

• A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale

The interview process:

• A quick remote call with one of the hiring team and follow-up 15 minute cognitive assessment.

• A remote call with the Director of Operational Oversight.

• A 90 minute on site interview.

• 30 minute remote sessions with the Head of Compliance, Chief Risk Officer, Chief Operating Office and one of our UK Product Managing Directors.